IPTV Customer has to be managed

When I was at IPTV industry I worked closely with customer account management software called Geneva. It is an product of IBM cognos version 7. account management was really important in billing the customer. We have enrolled a single customer which used PSTN, broadband and IPTV in to one account. so he had different products namely PSTN, internet and IPTV in the same account. We define price plans for each IPTV channel package we are creating in the system. In the stage of customer creation we add the specific package to the customer with the price plan. We add the IPTV as the parent product and then add other services like TSTV, VOD and SVOD as child products with relevant price plans. In this way we have control over the product price plans and it is important as in marketing aspects. Billing is according to the base package, VOD subscription and channel subscription of the user. when we create a product in the GENEVA, a work order passed to the workforce management software to initiate the work order. So the product creation in the GENEVA is the starting point in IPTV provisioning. Account information is important in product creation, if it is an existing customer information like  telephone number and billing address are in the system. If it is new customer all the information has to enter accurately and first we have to begin with PSTN connection, then broadband connection and finally IPTV provisioning.